We are here to help you from your first consultation, to guide you through your preoperative preparation and to support you during your postoperative recovery.We genuinely enjoy our work and are constantly looking for ways of improving our services. If you have any enquiries or concerns, please do not hesitate to talk to our staff.
The team at Dr Lily Vrtik, Plastic Surgeon
Heather Day (Practice Nurse)
Heather's passion for caring for people began whilst working as a medical receptionist in General Practice between 1994 -2016. During this time she enjoyed teaching students for a medical administration training company and loved sharing her knowledge and enthusiasm for medical administration with others. After the arrival of her twin boys in 2006, she decided to follow her career goal and study nursing. So with three small children, working part time and great organisation skills and determination she obtained one of her greatest achievements to date, graduating with a Diploma of Nursing from SBIT in July 2010.
After a brief period working in the hospital setting, she returned to General Practice as the hours were more conducive to raising a young family and it also offered many opportunities to provide patient care for a variety of presentations. During this time she developed a keen interest in Wound Care and assisting with minor surgical procedures which led her to seek employment as a theatre nurse in the Day Procedure Unit at North West Private Hospital. She was fortunate to be able to work with Dr Lily, who then offered her a role as a Practice Nurse in our private practice. This transition has enabled her to expand her knowledge in providing wound and post op care and deliver this care in a manner that has our patients feeling valued, relaxed and active partners in their health outcomes. You will meet Heather in our rooms, but she also continues to look after our skin cancer patients at the Day Procedure Unit at North West Private Hospital.
Heather has a motto: "Do what you love everyday" and she will tell you that she certainly does at our practice!
Meet Our Support Staff
Jean Maddison (Practice Manager)
Jean has a created a successful and long career as specialist medical administrator and practice manager working in many specialties from executive assistant to a urologist, ophthalmologist, anaesthetic group and psychiatrist to setting up a pain management clinic. Jean has managed a radiology practice, physiotherapy and Pilates practice, General Practice and dermatology practice.
Jean enjoys continuous career improvement by attending as many training courses as she can fit in. She has extensive medical terminology training and is a qualified clinical coder. Her interests are also in HR and likes to make sure our policies and procedures are current and up to date.
Jean enjoys making patients and staff feel relaxed with her calm, can do attitude. She is very particular about how things are done, she takes pride in being efficient and her calm demeanour is appreciated in our busy practice.
When Jean is not at work she can be found styling her friends for special occasions or on picnics with her family.